For referring providers & discharge planners
We take the documentation burden, not just the order.
You identify the need. From there, the work that actually determines whether the equipment gets approved is chasing signatures, dates and narratives — and it lands on your desk by default. It doesn't have to.
What we handle
- A representative meets the patient at bedside, in clinic, or at home
- We draft the order and necessity language for your review and signature
- We check the face-to-face date against the window the code requires
- We coordinate the PT/OT mobility evaluation and the ATP assessment
- We complete the home assessment and document accessibility
- We build the supplier quote, device order form and line-item justification
- We submit prior authorization — Medicare MAC, AHCCCS FA-1/FA-1B, or Nevada Medicaid
- We handle denials, second reviews and appeals rather than returning them to you
Why files come back
Nearly every DME denial we see traces to the same handful of gaps, and none of them are clinical disagreements:
- The chart note documents the diagnosis but never states the mobility limitation and how it impairs activities in the home.
- The face-to-face exam is outside the window, or the note doesn't indicate mobility was a major reason for the visit.
- A signed certification is submitted without the underlying examination findings that support it.
- An accessory is billed with no justification tying it to a documented postural, skin-protection or functional need.
- The specialty evaluation was performed by someone with a financial relationship to the supplier.
- Weight, measurements or home dimensions are missing, so the configuration can't be validated.
Our representatives are trained against the same coverage criteria the reviewer applies. The packet is built to be approved, not just submitted.
The referral process
Five steps, and we own four of them.
You send the referral
A phone call, a fax, or the form on the home page. All we need to start is the patient's name, a callback number, and who the ordering practitioner is. No packet, no forms, no cover sheet.
A representative goes to the patient
Bedside before discharge, in the clinic, or at home. They confirm the diagnosis and functional limitations with the treating practitioner, take measurements and weight, and assess the residence for access, turning space and usable surfaces.
We assemble the documentation packet
Written order, face-to-face note, medical-necessity narrative, specialty evaluation, home assessment, supplier quote, device order form and line-item justification — checked against the coverage criteria for the specific HCPCS codes being requested before anything is sent.
We submit and track the authorization
To the Medicare DME MAC, or with the FA-1 / FA-1B prior authorization request where Medicaid is primary. We follow the decision, and if it's denied we prepare the appeal or second review ourselves.
We deliver, fit and document
Equipment is set up in the home, the patient and caregiver are trained on safe use, fit is verified and documented, and signed proof of delivery goes in the file. Rented items are maintained and repaired at no charge for as long as they're rented.
What a complete packet contains
Miss one and the claim comes back.
Our representative assembles all of it with you. You are signing off on it, not building it.
- Standard Written Order from a Medicare-enrolled practitioner
- Face-to-face examination note, dated inside the required window
- Medical-necessity narrative tied to mobility-related activities of daily living
- PT/OT or ATP specialty evaluation where the code requires one
- Documented home assessment — doorways, surfaces, turning space
- Line-item justification for every billable HCPCS code and accessory
- Signed, dated proof of delivery and fitting documentation
Send it
A name and a callback number is enough.
For an urgent discharge, call and ask for intake — that reaches a person now, which a form never will.
Referral routes
- Phone — (480) 940-7676, ask for intake
- Fax — (888) 507-7136, using the one-page form
- Web form — non-clinical only, no patient details
Fax is a covered channel for patient information. The web form is not — please don't put clinical detail in it, and we won't ask you to.